3220 Sardis Church Road, Buford, GA 30519

Open online 24/7/365. Shop with us any time!

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We charge a flat rate shipping charge based which region we are shipping to. We ship everything via USPS and categorize shipping charges based on the cheapest rate available.

Which payment methods are accepted in the Online Shop?

We’ve partnered with Braintree a PayPal Company, which supports a large number of credit cards, including Visa, MasterCard,American Express, Discover, and JCB. Braintree also seamlessly integrats with PayPal, so if you want to use your PalPal account – we’ve got you covered there too!

How long will delivery take?

Orders are proceeded during the week on a daily and usually take 24 to 48 hours to process and ship once the order has been placed. (Weekend orders may take an additional 24 hours to process and ship.)

Depending on transit time all orders should be in your hands within 5 to 7 business days.

How secure is shopping in the Online Shop? Is my data protected?

Absolutely! When your payment is processed you’ll notice a green lock in the upper left hand corner of the URL with the word “Secure”. You’ll also notice the URL is “https” which also means this is a secure connection. 

No worries! We take your credit card date very serious – and want you to feel secure.

If it makes you feel better, you can also use the PayPal option to be taken to PayPals site and use a credit card there. We still get paid and your order is still placed with us. 

What exactly happens after ordering?

Depending on the size of the order – we may just sit back and finish our Bonbons. However, if the order is large enough – we may start previewing our next cruise!

Kidding! (Well… We do like to cruise!)

We’ll update you via e-mail every step of the way. When the order has been received, when it’s being processed and packaged, and when it ships with tracking for you to so you can estimate time of arrivaal.

What's with the shipping box? It doesn't look like my product?

Two reasons actually. 

One, a family tradition handed down from our Grandmother. She thought it was great fun to box all our Birthday and Christmas presents in completely different boxes. (And being the best Grandmother ever – there were lots of them!) It wasn’t enough, the our presents were gift wrapped, they had to be placed in a completely different box. Of course, it was great fun to play along – we she just loved. 

“Oh LOOK! A box of Cheerios! Just what I always wanted! Thanks Grandma!”

And two to repurposed and reuse. As you can imagine, we go through a TON of boxes. Entire truck loads of products every single week. Our sister company, Our Shared Earth, is an Eco-Friendly, environmentally conscious company. 

While we do recycle our excess cardboard every single week, many of these boxes are the perfect size to fit your product inside. This not only reduces costs, but saves you money, while being environmentally conscious at the same time. 

Do I receive an invoice for my order?

We don’t actually “Invoice” you when placing an order. However, we do provide a “Sales Order” that is shipped with your order. This will provide the proper paperwork you may need if the order relates to record keeping, business purposes or charitable contributions.

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